Business Impact Case Studies
Metropolitan Library System: Building a Culture of Safety & Compliance
When I rebuilt L&D after a three-year gap, safety incidents and compliance risks were climbing. In just two months, I launched a fully operational LMS and designed a 12-month compliance calendar. The result: a 22% decrease in workplace accidents, a 9% drop in harassment claims, and measurable cost savings — proving that a safety-first learning strategy directly impacts the employees and the bottom line.
HAC, Inc., Fluency Certification: Building Stronger Store Leaders
To address high attrition and limited business acumen among store leaders, I designed a 9-month in-house certification program in collaboration with our COO, CFO, Risk Management, Legal, and HR. For many leaders — some with 20, 30, even 40 years of tenure — it was their first formal classroom training. The results were transformative: a 98% certification rate (up from a 15% baseline), 29% fewer accounting errors, and leaders confidently reviewing P&L reports, planning budgets, and teaching their teams key concepts — proving that investing in leadership capability drives business performance.
Metropolitan Library System: Succession Planning
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With no succession plan in place, leadership roles were often filled externally. I built a tiered leadership development program (new leaders, mid-level, and executives) that combined online learning, monthly workshops, peer collaboration, and formal cohorts. The result: an 18% increase in promotions into supervisory roles and a 27% increase in internal promotions to middle management — strengthening the leadership pipeline, reducing recruiting costs, and ensuring long-term organizational continuity.
HAC, Inc., Cart Clash – Gamifying Learning to Drive Engagement
When participation in EDUCART the LMS (powered by Axonify) began to decline, I created Cart Clash — a grocery-themed, district-level competition that turned microlearning into a cultural event. With weekly leaderboards, colorful visuals, and store-level recognition, participation rebounded and sustained for over six months. The results: an 8–16% knowledge lift, a 30% boost in confidence, and a leading district that reduced turnover from 36% to 24% — proving that when learning is marketed strategically, it drives both engagement and retention.